A security incident can happen at any time, and it is important to be prepared. On average, companies take 197 days to identify a breach and 69 days to contain it. Swift containment (within 30 days) can save businesses over $1 million compared to those with longer response times. That is where our incident response services come in. We offer 24/7 support via our SOC Team to help you minimise the damage caused by an incident and protect your organisation’s data, systems, and reputation.

What is Incident Response?

Incident response is the process of detecting, containing, and responding to a security incident. It is a critical part of any organisation’s cyber security program.

The goal of incident response is to minimise the damage caused by an incident and to protect the organisation’s data, systems, and reputation.

24/7 Response – Anytime, Anywhere

We offer 24/7 incident response support, so you can be sure that we will be there to help you when you need us most. Our team of experts is available around the clock to respond to any security incident, no matter where you are located.

Remote and On-Site Service

We offer both remote and on-site incident response services. This allows us to tailor our response to meet the specific needs of your organisation.

If you prefer, we can work remotely to investigate the incident and provide guidance on how to respond. Or, if you need us to, we can send a team of experts to your location to help you with the response.

benefits of Incident Response


This means that our team of experts is available around the clock to help you with any security incident. We understand that incidents can happen at any time, so we make sure to be available when you need us most

Deep forensic investigations

When we investigate an incident, we go the extra mile to get to the bottom of it. We use our expertise and experience to gather as much information as possible about the incident, including the cause, scope, and impact. This information is essential for developing a plan to respond to the incident and to prevent future incidents from happening.

reporting and remediation

After we complete our investigation, we will provide you with a detailed report of our findings. This report will include information about the incident, our recommendations for remediation, and any other relevant information. We will also work with you to implement our recommendations and to prevent future incidents from happening.

Incident response planning

We can help you develop and validate an incident response plan. This plan will document your organisation’s procedures for responding to security incidents. We will work with you to ensure that your plan is comprehensive and effective.

Threat Hunting

This service involves proactively searching for and identifying threats to your organisation’s systems and data. Threat hunting can help you detect and respond to threats before they cause damage

Incident Response Management

This service involves the overall management of an incident, from the initial detection to the final resolution. Incident management includes tasks such as triaging incidents, communicating with stakeholders, and coordinating the response.

Incident Response Retainer Package

When faced with a cyber incident, your organisation must be prepared to respond quickly and effectively to protect your operations, reputation, and bottom line. Timely response and notification for cyber incidents is also mandated by many privacy and consumer protection laws. Prepare now with CommSec’s Cyber Security Incident Response Retainer.

Retainer package includes:

  • 24/7 access to our team of experienced Cyber Security experts
  • A comprehensive incident response plan tailored to your organisation’s specific needs
  • Assistance with incident investigation and remediation
  • Guidance on compliance with privacy and consumer protection laws
  • Discounted rates for ongoing support through the incident and for future incidents

Organisations that trust us

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