We are seeking a customer-focused Service Delivery Coordinator to support the delivery of our managed cyber security services. This is an excellent opportunity for someone who thrives in a dynamic environment, looking to further develop their career. This person will be responsible for coordinating service delivery, managing client projects end-to-end, and ensuring support with contractual obligations.
Key Responsibilities
- Coordinate and oversee the delivery of managed security services to assigned clients;
- Act as a central point of contact for client service delivery, maintain alignment between client contracts, service scope, and delivery;
- Ensure that all clients SLA are adhered to in timely response;
- Lead key process such as incident management and change management for the service to clients;
- Prepare reports, status updates, and documentation for internal and client review;
- Collaborate with technical teams to manage schedules, resources, and deliverables;
- Work with the account management team to ensure both client satisfaction and commercial targets are achieved;
- Plan, track, and manage internal and client-facing projects to success.
Completion, including commercials;
- Assist in preparing documentation, reports, and communication for service and project stakeholders.
- Contribute to the continuous improvement of service delivery processes for clients.
Requirements
- Minimum 5 years’ experience in a client-facing, customer-focused role (ideally in IT, cyber security, or managed services)
- Experience in a service coordination or client-facing role within a technical or managed services environment;
- Experience with developing solutions to meet client business requirements; –
- Good understanding of networking, and/or cyber security services or terminology is an advantage;
- Familiarity with IT service management principles (ITIL knowledge beneficial).
Competencies
- Excellent interpersonal and communication skills, with a strong focus on service delivery;
- Strong attention to detail and proactive problem-solving approach;
- Ability to work independently and as part of a small team;
- Good project coordination, time management and prioritisation skills;
You will benefit from a competitive salary package, private healthcare and pension contribution, and flexible hybrid working arrangements. Our diverse culture values collaboration, continuous learning, and innovation. If you are looking to join a team where your contributions are recognised and your well-being is prioritised, we would love to hear from you.
To apply, please send a short cover note and CV to [email protected]